SHIPPING & DELIVERY POLICY

1.Domestic Shipping (Within India)

  • PAN India Coverage: We offer shipping services across all serviceable pin codes within India.

  • Shipping Charges: * Shipping charges are calculated dynamically at the checkout screen based on the total cart value, package weight, and delivery destination.

2. Dispatch & Delivery Timelines

  • Processing Time: Because our products are handcrafted with care, orders are typically processed and handed over to our premium courier partners within 2 to 3 business days from order confirmation.

  • Transit Timelines: Once dispatched, your order should arrive within:

    • Metro Cities: 3 to 5 business days.

    • Rest of India: 5 to 7 business days.

  • Note: Delays may occasionally occur due to logistics disruptions, regional holidays, or extreme weather conditions. We appreciate your understanding during these rare events.

     

3. Order Tracking

As soon as your package leaves our fulfillment facility, a shipment confirmation email and SMS will be sent to you containing a unique Tracking ID and a link to trace your parcel in real time.

 

4. Secure & Fragile Packaging Promise

We understand that earthen pottery and delicate wooden crafts require special care.

  • We use robust, multi-layered protective wrap alongside sustainable packing materials (such as eco-friendly coir or biodegradable cushioning) to provide ample padding against drops and transit friction.

  • Every box is securely sealed and labeled with clear "Fragile - Handle with Care" indicators to protect its structural integrity throughout the shipping journey.

5. Damaged or Broken Shipments

While we maintain a near-zero damage rate due to our intensive quality checks and heavy-duty padding, accidents can occasionally happen during transit.

  • In the highly unlikely event that your handcrafted piece arrives damaged or broken, please notify us within 48 hours of delivery.

  • Email us at info@swadeh.com or WhatsApp us at +91 8451917656 with your Order ID, a clear photo, and an unboxing video of the damaged item.

  • Upon verification, our team will promptly coordinate a complimentary replacement . Please refer to our Exchange & Refunds Policy for more details.

6. Incorrect Address or Missed Deliveries

Our logistics partners will attempt to deliver your package up to 3 times before returning it to our warehouse.

  • Please ensure that your shipping address, landmarks, and contact number are complete and highly accurate at the time of purchase.

  • Swadeh is not liable for delayed or failed deliveries caused by incorrect or missing shipping coordinates provided by the customer.

7. Cancellations

You can cancel your order within 12 hours of placing it, provided it has not already been dispatched from our facility. Once an item is handed over to the courier partner, cancellations will not be permitted.